Puppet Showplace Theater

32 Station Street
Brookline, MA 02445

Date Posted:
August 20, 2019

Eastern Massachusetts



Box Office Associate

The Box Office Associate at Puppet Showplace Theater serves to provide a positive experience for both patrons and performers at the theater. Supervised by the Box Office Manager, this position is responsible for house management, ticket reservations, product sales, and creating a professional and enjoyable environment for audience members and artists alike. The ideal candidate would be outgoing, articulate, patient, friendly, good with children, and willing to assist patrons in a polite manner.  

House Management, Box Office and Theater Administration
  • Process purchases of tickets, memberships, workshops, and retail products over the phone and in person. 
  • Assist with Puppet Store inventory, cleanliness, and re-stocking. 
  • Enter reservations and perform data entry and management within OvationTix. 
  • Ensure cleanliness of both box office and public areas. 

Customer Service 
  • Provide polite and professional service to customers both over the phone and in person. 
  • Interact with and assist audience members on performance days. 
  • Become familiar with show descriptions and other theater information so as to provide knowledgeable answers to customer questions. 
  • Prepare and distribute playbills. 
  • Usher performances and make announcements in the theater during shows.

  • Excellent customer service skills. 
  • Basic computer competency, and speed in learning. Microsoft Office Suite proficiency required. Experience with OvationTix a plus. 
  • Ability to take initiative, be proactive, and ask questions when necessary. 
  • Flexibility and attentiveness to audience and performer needs. 
  • Attention to detail. 
  • Ability to work independently and as a reliable, punctual team player. 
  • Interest in early education, puppetry, or theatre for young audiences. 

 Time Commitment: Flexible part-time schedule. Successful candidates will be available for at least two 4-8 hour shifts per week, mostly on weekends. Performances are generally held Wednesday thru Sunday and shifts take place between 9:00am-5:00pm. 
Additional hours as necessary for special events, including some evenings.
Availability during mornings, weekends, and holidays strongly preferred. Weekend availability is essential.
How To Apply:
Please submit your resume and a brief cover letter (including your available days and hours) by e-mail to Paul Watkins, Box Office Manager, at boxoffice@puppetshowplace.org. No phone calls please.
Apply by:
September 03, 2019
About this Organization: