Boston Children's Museum

308 Congress St
Boston, MA 02210

Date Posted:
August 12, 2019

Eastern Massachusetts



Visitor Experience Associate (Customer Service, Cashier)


Reports to: Visitor Experience Managers
Position Details: Part-Time & Full-Time positions available as of September 2019

Position Summary: Visitor Experience Associates (VEAs) serve a dual role in promoting the Museum’s 5 Star experience for all visitors by receiving cross training for both the admissions desk and museum exhibits. VEAs provide great customer service, maintain exhibit spaces according to our safety, security and cleanliness procedures; support museum education activities, programs and events, and help make the museum accessible and exciting for all families

Main Responsibilities:

Greet visitors with professional customer service, and ensure a welcoming, courteous, and safe environment
Provide visitors with general information regarding museum exhibits, programs, and services
Promote the Power of Play by engaging with children and families to maximize learning and enjoyment in the museum
Attend and participate in regularly scheduled staff meetings and trainings
Perform Admission or Exhibit duties as assigned on the daily staff schedule
Perform open and close procedures with a focus on restock, cleaning and sanitizing
Prep materials for activities, programs and events
Support educators during scheduled programs and events
Accurately process cash, credit, pass and discount transactions
Promote membership sales and process membership renewals


Minimum Requirements

  • High school diploma or equivalent experience
  • Previous experience with young children (ages 0-10) and their families in recreational settings
  • Previous work experience in retail, sales or customer service
  • Ability to work with a diverse group of staff and visitors
  • Excellent communication skills and ability to interact positively with children, adults, and large groups
  • Experience working in a fast-paced, high-volume environment
  • Available on weekends and holidays

Additional Experience, a plus

  • College experience with related course work or equivalent work experience in non-profits,education, family learning or retail
  • Previous cash handling experience 
  • Fluency in a second language 
  • Previous museum experience

How To Apply:
Please submit a cover letter and resume to with the subject line: Visitor Experience Associate
Apply by:
August 18, 2019
About this Organization:
Boston Children’s Museum engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning.