Full-Time Office Associate
Instrument is looking for a friendly full-time office associate with excellent
people skills to join our customer service team. Are you a string player? Does
the opportunity to spread the joy of music excite you? Apply to join our team!
The office associate is responsible for providing the highest
level of customer service to ensure the customer has the best experience
possible. As the first point of contact, the office associate will answer
customer inquiries and follow-up on action items with other departments to see
tasks through to completion.
In addition, the office associate is responsible to perform a
variety of administrative duties including, but not limited to:
Registration for rental instruments, including
phone interaction with students, teachers and parents of rental participants.
Take product orders, including strings, sheet
music, cases, and accessories.
Answer telephone calls, web chats, and emails-
screening and routing to appropriate staff as necessary.
Various clerical duties such as filing, mailing,
organizing, and processing returned items.
Participate in regularly scheduled staff
meetings and ongoing training regarding products and policies.
Assist with special projects and perform other
related duties as directed or required
Effective verbal and written communication
Able to multitask on time-sensitive projects
Attention to detail, especially through
Thrive in a fast-paced, flexible work
Stringed instrument and/or classical music
background strongly preferred
Sense of humor strongly encouraged
Basic computer skills required
• Some Saturdays are required
How To Apply:
Please email a cover letter and résumé to firstname.lastname@example.org. No phone calls please.
January 10, 2020
About this Organization:
Johnson String Instrument was established in 1976 by
Roger and Carol Johnson. JSI has been
serving the Greater Boston string-playing community ever since. Together with JSI’s Guitar Shop, Bass Shop,
and our bowed instrument sales division at Carriage House Violins, we form New
England’s largest string instrument company, here to offer our customers –
beginners through concert artists- the very best in bowed and fretted
instruments sales and service. We are
one of the first and most prominent internet resources for string players.