Wild Goose Chase

1355 Beacon Street
Brookline, MA 02446

Date Posted:
August 06, 2019

Eastern Massachusetts



Assistant Manager/Key Holder


Position: Assistant Manager/Key Holder – ARTISTS WANTED In partnership with the Store’s Leadership, you will be responsible for supporting the overall store customer service experience. As Assistant Manager, you are expected to oversee the visual aesthetics of the entire store to ensure each area is properly merchandised, maintained and recovered. You will also lead by example and be a role model in regards to the WGC’s standards, customer service expectations and policies.

Key Responsibilities:

  • Provide consistent coaching to all employees to ensure customer service expectations are being met
  • In partnership with the Store’s Leadership, manage and deliver sales, maintain sales floor, and assist with purchasing and re-ordering of product
  • Take ownership of social media by creating and maintaining a regular schedule of communication and support in the management of the store’s website
  • Assist the Store’s Leadership with executing strategies to drive sales and build customer loyalty
  • Deliver a visually inspiring environment by optimizing new product and timely replenishment of back stock
  • Train and motivate all associates through ongoing programs in sales, customer service, product knowledge to continue to improve overall customer satisfaction and loyalty
  • Communicate openly to create an environment where all associates are treated fairly and with respect
  • Build positive working relationships with the team and share business ideas and best practices
  • Ensure all means of communication are acted upon in a timely fashion
  • Become a subject matter expert in the artisan jewelry, gifts and lines carried in the store
  • Assist with compliancy standards to ensure that all policies & procedures, loss prevention guidelines and inventory management are being met on a daily basis
  • Perform management functions: These would include but are not limited to: opening and closing of the store, point of sale issues and maintaining the sales floor during assigned times
  • Capture accurate and valid customer information at the point of sale to increase the store’s Preferred Customer Program
  • College degree preferred or equivalent job experience
  • 2+ Years management experience in specialty retail
  • Proficiency in Microsoft Office and POS Systems
  • Ability to work a flexible schedule to include nights, weekends, and holidays - Part-time or Full-time flexibllity
  • Ability to adapt to and embrace change
  • Ability to motivate and inspire high performing teams
  • Professional attire, demeanor and appearance required
  • Ability to be mobile on a sales floor for extended periods of time
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
How To Apply:
Send cover letter with resume to:wildgoosechasebrookline@gmail.com
Apply by:
August 31, 2019
About this Organization:
The Wild Goose Chase is a Artisan shop that has been in Brookline for over 40 years. We are focused on unique handmade jewelry, pottery, wood working, glass, clocks, clothing and accessories. I am looking for a talented artisan to join our dynamic and creative team.