Boston Children’s Museum is seeking a creative, energetic
and motivated individualwith a strong
commitment for delivering the highest quality of customer service and has at
least two years of supervisory experience to join our Visitor Experience Team.
The Ideal candidate can multi-task, demonstrate quick problem-solving and is
organized, has strong leadership skills, the ability to coach staff and foster a
positive and productive work environment, and is able to engage with children
and families from a large diverse background. The Manager, Visitor Experience
(Manager, VE) plays a key role in the day to day Museum operations. The Manager,
VE serves as MOD on a rotating basis, supervise, coach and mentor the front
line staff (Visitor Experience Associates-VEAs), is accountable for opening and
closing procedures, oversees admissions and daily transactions, troubleshoots, engages
with our visitors and members, promotes the Museum’s 5-Star experience model by
working closely with the Educators to ensure exhibits, programs and activities
are properly staffed, works with Membership to resolve any membership
discrepancies and works with Facilities, Housekeeping and Security to ensure a
safe and clean environment to successfully deliver a joyful learning experience
for all children and their families.
the Museum’s 5-Star Visitor Experience model, provides strong customer service
VEAs while staffing exhibits, programs and admissions. Ensure VEAs adhere to
Museum policies and procedures.
VEA-Visitor interactions in exhibits and or admissions, coaches VEAs to develop
strong visitor engagement and customer service.
Perform opening/closing procedures which includes counting
the daily cash bags, straightening the stanchions, and ensuring all opening and
closing checklists are completed.
Oversee restock and organization of materials and
supplies for the Admissions Desk and Information Desk.
edit and issue daily schedules. Assist with maintaining an accurate attendance
log by communicating and updating the VEA logs for time off requests, absences,
late and early clocks, shift swaps and additional assigned shifts.
morning and end of the day VEA meetings.
VEA interviews, assist with onboarding and trainings.
exhibit walk though and submits work-orders to address any facility and exhibit
to museum protocols such as, lost child, first aid, accident or incident
invention and lost and found. Follow reporting procedures and conduct follow
ups as needed.
with the Groups & VE Supervisor and Event Manager to schedule staff for
festivals, Destination Events, exhibit openings, and other large-scale events
hosted by the Museum.
with other Museum Managers and Educators to integrate programs and fulfill staffing
staff and or departmental meetings and trainings.
the Museum and Visitor Experience department initiatives.
duties and task as assigned by Senior Manager, VE.