The Trustees of Reservations

200 High St.
Boston, MA 02110

Date Posted:
July 03, 2019

Eastern Massachusetts



Volunteer Program Manager for Recruitment & Training- Boston (year-round, full-time)


Position Summary

The Volunteer Program Manager reports to the Director of Volunteer Programs and will be essential in The Trustees’ dedication to carrying out an inclusive effort to engage volunteers in the care, conservation and creation of the Commonwealth’s special places and sustainable communities through robust recruitment of volunteers and extensive training for Trustees staff and volunteers. Currently, The Trustees enlists over 1,500 volunteers who contribute ~ 60,000 hours of work annually. Volunteerism has been a cornerstone of The Trustees’ successful 128-year history in conserving land for the public. With the implementation of our new strategic plan, Momentum, we are looking to transform and scale up our existing program to engage and mobilize many more people in this important work. In addition, volunteers are a highly visible part of our Coastal Initiative as we seek to become the coastal conservation leader for Massachusetts.

The Volunteer Program Manager is a redeveloped position within the organization, and part of a newly restructured and ambitious centralized volunteer program that will consist of three full-time, year-round staff dedicated to bringing volunteerism at The Trustees to the next level through a cohesive statewide program supporting 118 properties and over 200 full-time staff on the ground and robust volunteer leadership program across the state.

The new Trustees volunteer program vision is to have a centralized organization of volunteerism to ensure a cohesive statewide program that empowers property staff to engage and manage volunteers on the ground, utilizing volunteer leaders and skills-based volunteer teams while also having a central recruiting and onboarding platform to fill volunteer roles beyond property boundaries.

The Volunteer Program Manager will report to The Director of Volunteer Programs who will be responsible for driving the volunteer program vision. The Volunteer Program Manager will be responsible for a focused statewide volunteer recruitment effort and training of Trustees staff and volunteers and will work closely with the Volunteer Coordinator & Data Administrator, who will assist in recruitment and coordination of a newly developed statewide volunteer leadership program, coordinate corporate/student service groups and be responsible for all statewide volunteer program data management.

The Volunteer Program Manager will:

  • Develop and implement volunteer management best practices to train Trustees staff and execute statewide recruitment for each facet of the volunteer program

  • Implement organizational systems that will allow The Trustees to scale up our volunteer involvement significantly

  • Execute standards and support statewide staff

Essential Functions:


  • Implement volunteer recruitment best practices to support statewide staff in areas such as stewardship, engagement, ecology, cultural resources, agriculture, horticulture and trails
  • Work with property staff and central teams to identify volunteer recruitment needs
  • Post volunteer opportunities on various online platforms to amplify and target outreach for volunteers
  • Process and screen new volunteers to match them to the right opportunity to maximize their skills and interest
  • Generate daily social media hits to amplify the volunteer program outreach; manage a Trustees volunteer Facebook group, volunteer program Instagram and volunteer program twitter accounts
  • Cultivate new locations and platforms for volunteer opportunity posting
  • Support internship program through high school and collegiate outreach


  • Work closely with the Director of Volunteer Programs to develop volunteer management curriculum and trainings for Trustees staff

  • Implement volunteer management training curriculum for Trustees staff on property level throughout the state

  • Host volunteer management best practices webinars, brown bags, infographics and on the ground trainings for Trustees staff

  • Develop Trustees Staff Volunteer Management Toolkit with the Director of Volunteer Programs to ensure best practices and high-quality volunteer management baseline standards across the state

  • Work closely with the Director of Volunteer Program to develop volunteer leadership models to create statewide leadership training program

  • Develop Trustees volunteer orientation and ongoing training program

  • Develop Trustees volunteer skills-based training series to raise the level of skill among volunteers and offer more benefits for being a Trustees volunteer

  • Other duties as assigned


Required Knowledge, Skills and Abilities

  • Demonstrated program and project leadership, including the ability to motivate and lead a diverse group of colleagues to embrace new strategies and new roles

  • Experience in building and/or managing a comprehensive, systematic program that supports a productive relationship between volunteers and staff that has clear benefits for both

  • Demonstrated skills in problem-solving and strategic analysis and planning

  • Self-directed, and experience in working in an unstructured environment

  • Demonstrated commitment to diversity and demonstrated experience in inclusive collaboration with organizations and individuals

  • Excellent interpersonal skills as well as strength in oral and written communications and the management of multiple tasks

  • Proficiency in Microsoft Office Suite and experience in database applications

  • Experience with, and proficiency in, volunteer management systems including Hands On Connect/Salesforce highly desirable

  • Experience with, and proficiency in, social media platforms and online marketing

  • Ability to work evenings and weekends as needed

Required Experience and Education

  • Three to five years’ experience in volunteer coordination, including project development, and implementation

  • A bachelor’s degree from an accredited university

Benefits and Salary

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

  • Medical, Dental and Vision insurance, with employer premium contributions ranging from 75% - 85% based on plan level

  • Traditional and Roth 401K Retirement accounts available for employees to contribute to upon hire and a 5% employer match after one year of employment

  • Three weeks of vacation time in the first year of employment, as well as 10 sick days, two personal days, 12 Holidays and one floating holiday per year. Four weeks of Paid Parental Leave following the birth or adoption of a child, after one year of employment

  • Day of Service: employees take one regular work day per year to travel to another property to help with a specific project

  • Day of Wonder: employees take one regular work day to explore a Trustees property

About The Trustees of Reservations

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 118 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted

How To Apply:
Please apply online via The Trustees' website linked here
Apply by:
August 28, 2019
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.