The House Manager
& Volunteer Coordinator is a part-time position (20-25 hours/show week) at
New Repertory Theatre, the professional theatre company in residence at the
Mosesian Center for the Arts in Watertown. The House Manager & Volunteer
Coordinator reports to the Patron Services Manager, and is part of the Marketing and Patron Services team at New
The House Manager
& Volunteer Coordinator will provide our patrons with a fabulous experience
at New Rep, from the moment they walk through door to the moment they leave.
Demonstrating phenomenal customer service, and ensuring that our volunteer
ushers do the same, is critical.
Coordinate and maintain all promotional materials in the lobby and
program stuffers with the Marketing and Development teams.
Provide excellent customer support – answer patron questions, direct
them to restrooms, guide them to their seats, etc.
Communicate with Box Office staff and Stage Manager in regards to
starting and ending performances and intermissions
Facilitate tidying up the theater post-show
Submit a House Manager’s Report after the performance
Regularly maintain and update New Rep’s list of ushers and volunteers
Schedule ushers for each performance, and volunteers for other tasks
(mailings, events, etc.) as needed
Provide usher trainings to ensure the best customer service for our
Serve as the volunteers’/ushers’ first point of contact with New Rep
Support Box Office
As needed, cover box office shifts and help to provide further patron
A professional and kind demeanor, and customer service experience is
A cooperative attitude and the ability to work as part of a team is
The ability to work well under pressure and address problems
professionally and effectively is
Prior experience as an usher, Box Office Associate and/or House
Manager is preferred
A passion for theatre is strongly preferred
About this Organization:
About New Repertory Theatre
Now in its fourth decade, New Repertory Theatre has established itself as one of the Boston area’s premiere theatre companies and has been the professional company in residence at the Mosesian Center for the Arts (formerly the Arsenal Center for the Arts) in Watertown, Massachusetts since 2005. The Center’s two performance spaces (the 340-seat Mainstage Theater and the 90-seat Black Box Theater) have allowed New Rep to expand its programming and flourish.
The mission of New Repertory Theatre is to produce plays that speak powerfully to the vital ideas of our time.
- Through the passion and electricity of live theater performed to the highest standards of excellence, New Rep seeks to spark community conversations on crucial contemporary issues. Its work expands and challenges the human spirit of both artists and audiences.
- New Rep presents world premieres, contemporary plays, and classic works in several intimate settings. Its productions are designed to be accessible to all; and New Rep is committed to education and enrichment for learners of all ages, with a special dedication to the creation of innovative in-school programming and outreach to underserved audiences. New Rep embraces theater as the basis for enduring connections with our community and as a springboard for meaningful civic engagement.
- New Rep is an active advocate for the arts and a major voice in the national dialogue defining the role of theater in our culture.