General Manager, Crozier Fine Arts
Job Title: General Manager
FLSA Status: Exempt
Reports To: Senior General Manager
Location: Boston, MA
the Senior General Manager, this role is responsible for the direct operational
oversight of Crozier’s Boston, MA facility. Role responsibilities include
supervision of transportation, HR, real estate, art storage, crating /packing
and client inventory services to ensure achievement of established operational
and business plans.
candidate for this position will have a client-facing mentality and will be
able to strategically organize, schedule, and plan daily activities, while
building a highly motivated team. The General Manger will act as an ambassador
to grow the business, culture and company standards.
Essential Duties and
Operations: The General Manager assumes daily
operation control of the warehouse. Each General Manger works on the
formulation of Crozier’s local and regional-level operational strategies and
business plans. In turn, translates key corporate strategic objectives,
associated initiatives and targets down to the facility level by defining
relevant operations and financial performance criteria and ensuring appropriate
allocation of resources are realized. Uses their foresight and experience to
contribute strategic advice to the Senior General Manager as required.
Financial Management: Working closely with Crozier’s Director
of Finance, responsible for meeting monthly financial targets and budgetary
guidelines set by the company. Works with the Crozier finance team to prepare
and monitor annual operation budgets. Responsible for meeting revenue and
profitability objectives through the management of operations to maximize
productivity, profitability, and effectiveness.
Human Resources: Responsible for training, mentoring,
coaching, developing and retaining facility staff, in liaison with the Crozier
HR team. Manages team workload to ensure the facility is appropriately staffed
at all times. Inputs and approves payroll. Continuously reviews areas of
responsibility to increase productivity and improve efficiency. Keeps all
commitments, operates with integrity, and promotes “open book” management
style. Provides leadership to the team and sets a personal example for others
to emulate. Manages, and evaluates employee performance against
established objectives; coaches and assists the department managers to optimize
their respective team performance.
Client Accounts and Project Management: Works with the Director of Sales and
Development to support the pre-sales process, assist in closing new
opportunities and the onboarding of new client relationships. Supports Project
Management and Account Management teams. Liaises closely with project
management to ensure local teams are supported, resources shared, and insight
is provided. Fosters and maintains client relationships and liaises with onsite
clients to oversee account requirements and objectives. Directs workflow and
ensures consistent delivery of excellent client service across all staff
with the Director of Client Accounts to ensure “post sales” client requirements
are met, clients are processed into the CRM, and profitability targets are
realized. Supports the building and maintaining of relationships with key and
prospective accounts through delivery of excellent client service and
proactively resolves any obstacles that can compromise service delivery,
maximizing revenue and profitability.
Transportation / Fleet: Works in liaison with the
Transportation team to oversee activities related to dispatching, routing, and
tracking of local transportation services to optimize capacity. Working closely
with the transportation and dispatch teams, ensures that effective fleet
management is achieved by reducing downtime and managing maintenance costs.
Safety / Security and Facility Management:
Coordinates closely with the Senior
General Manager; responsible for the safety and security of clients, employees,
and custodial assets. Liaises with Sr GM for all issues relating to building
security and fire prevention, CCTV, and burglar alarms. Acts as first responder
to any and all off-hour emergencies. Responsible for security of the building,
equipment, and grounds. Liaises with Director of Engineering on all issues
relating to construction, leases, climate control and equipment. Responsible
for maintenance, general upkeep and appearance of facility.
- Bachelor’s degree preferred, or equivalent work experience. 7 – 10 years of supervisory or managerial experience
- Excellent communication and interpersonal skills with the ability to influence people at all levels of the organization
- Strong organizational, analytical, and problem-solving skill
- Ability to plan, multi-task and manage time effectively
- Superior client service skills: Demonstrated ability to plan and organize work to meet schedules and timelines in an environment with constantly changing priorities
- Performs effectively with a very high degree of autonomy, visibility and accountability, yet must be equally effective as a senior management team-player and possesses excellent planning and organizational abilities
- Working knowledge and proficiency with Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), Salesforce and Smartsheets
- Strong working knowledge of art logistics, including current packing, conservation, handling, storage, and transportation methods and materials/equipment
- Track record of delivering excellent customer service
- Demonstrated leadership ability
- Capable of working well under pressure and deliver on deadlines
- Three to four years of profit center responsibility
- Proven track record of managing Operational Health and Safety Protocols
- The ability to ‘act like an owner’ and drive a culture of responsibility and passion for the growth of the Crozier business
Job / Physical Requirements/Qualifications:
1. Physical Requirements: Ability to move, pack, unpack, lift artwork/property. Must use and/or operate equipment and tools in warehouse, (un)loading trucks, or onsite
2. Travel Requirements:
% Total travel (local): 5% Travel to local facilities
%Overnight travel: 0%
Utilization of Time and Equipment:
75% Laptop / desktop computer, telephone, projector
25% Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of 40 lbs.
Minimum Education: Minimum Experience:
4 Yr College Degree 7-10 years
Preferred Education: Preferred Experience:
4 Yr College Degree 7-10 years
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Crozier may include other duties as assigned.
Crozier is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or handicap.
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
September 05, 2019
About this Organization:
Crozier Fine Arts is an Iron Mountain Business. Crozier serves the art world ecosystem through our strategic network that spans North America and Europe. By design and execution, Crozier can meet the needs of any collection, whether private or institutional, offering unparalleled technical expertise in the handling, installation, and storing of art. Our mission is to preserve culture and innovate best practices to protect the value and integrity of assets and ensure art that matters today is here for generations to come.