Mass Audubon

208 S Great Rd
Lincoln, MA 01773

Date Posted:
July 12, 2019

Eastern Massachusetts



Online Program Registration Specialist


As an integral member of IT Department’s Online Program Registration (OPR) team, the Registration System Support Specialist position is charged with supporting Mass Audubon staff using OPR and website visitors registering for our program offerings.

This is a part-time 20 hour per week position with full benefits.

Responsibilities include:

As front-end user support for all aspects of OPR, respond to user questions and issues.
Gather relevant information on support issues needing higher-level expertise.
Triage email from registrants and field staff OPR users, resolve inquiries or forward to as needed. Track types of questions or issues.
Suggest possible system improvements based on staff and registrant suggestions or frequent issues, help prioritize improvement projects.
Provide training to OPR staff via one-on-one, small group and pre-recorded sessions.
Develop “how-to” documentation on various OPR topics.
Maintain the OPR Support Wiki, keeping it up-to-date as new features are installed and adding frequently asked questions and answers.
Help staff find the data they need from OPR, suggest canned reports or queries.
Configure criteria of prepared queries to meet user’s needs.
Other duties as required.
Experience in customer service via email and phone.
Excellent written and verbal communication.
Patience in all things.
Experience with remote support systems helpful.
Ability to multi-task and prioritize workload.
Excellent Excel skills or ability and aptitude to learn.
Experience working with databases.
Comfortable with technology.
Must successfully pass CORI/SORI background screening.
How To Apply:

Please send your resume and cover letter (required) to:

Apply by:
August 01, 2019
About this Organization:

Mass Audubon protects 38,000 acres of land throughout Massachusetts, saving birds and other wildlife, and making nature accessible to all. As Massachusetts’ largest nature conservation nonprofit, we welcome more than a half million visitors a year to our wildlife sanctuaries and 20 nature centers. From inspiring hilltop views to breathtaking coastal landscapes, serene woods, and working farms, we believe in protecting our state’s natural treasures for wildlife and for all people—a vision shared in 1896 by our founders, two extraordinary Boston women.

Today, Mass Audubon is a nationally recognized environmental education leader, offering thousands of camp, school, and adult programs that get over 225,000 kids and adults outdoors every year. With more than 125,000 members and supporters, we advocate on Beacon Hill and beyond, and conduct conservation research to preserve the natural heritage of our beautiful state for today’s and future generations. We welcome you to explore a nearby sanctuary, find inspiration, and get involved. Learn how at