The Institute of Contemporary Art

25 Harbor Shore Drive
Boston, MA 02210

Date Posted:
July 17, 2019

Eastern Massachusetts



CRM Assistant


The CRM Assistant will oversee the processing of all contributed and membership-driven revenue in the ICA’s CRM system, Tessitura, across External Relations and Development programs. In addition, responsibilities include managing receipts/acknowledgements and benefit fulfillment for the Development programs, and will support, as needed, institution-wide activities including special events. The CRM Assistant will report to the CRM Manager.


· Input all gifts and applicable donations related to annual, capital, and endowment giving campaigns into the Tessitura CRM, including but not limited to gift types of cash, checks, credit cards, wires, stocks, pledges, gift-in-kinds, gifts of art, and planned gifts
· Adjust contributions as directed by the CRM Manager, or others as appropriate
· Maintain the integrity of financial data, correspondence, and a wide variety of account-related data throughout the gift input process
· Generate gift receipts, facilitate benefit fulfillment, and process mailings related to donations for the Development program
· Ensure all gift documentation is properly scanned and filed according to processing standards
· Ensure safeguarding of gift and payment information in accordance with the ICA’s polices and applicable privacy and data security laws
· Assist in the management of the Tessitura CRM system, ensuring accuracy, integrity, and confidentiality of data

Salary for this position is commensurate with education and experience. The ICA offers an excellent fringe benefit package that includes health and dental insurance, disability insurance, flexible spending plans, 403(b) retirement plan, and a generous time off policy.

We are located at 25 Harbor Shore Drive, Boston; we are accessible by public transportation Red and Silver Line.

The ICA is dedicated to building a culturally diverse and pluralistic staff committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply. The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices


· Bachelor’s Degree, or equivalent experience required
· 1-2 years of professional experience in an office setting
· Experience with CRMs, databases, and data processing
· Familiarity with Microsoft Office suite
· Familiarity with Tessitura or other fundraising CRM preferred
· Expressed interest in the arts and/or non-profit field

How To Apply:

Interested candidates should send letter of interest and resume to When applying include “CRM Assistant” in the subject line of email.

Apply by:
August 15, 2019
About this Organization:

The Institute of Contemporary Art strives to share the pleasures of reflection, inspiration, provocation, and imagination that contemporary art offers through public access to art, artists, and the creative process.

The ICA’s primary activities are to present outstanding contemporary art in all medium, including visual art exhibitions, music, film, video, and performance that is deserving of in depth public attention to Boston audiences. To provide innovative experiential learning opportunities for people of all ages through direct encounters with artists and art making. To design interpretative programs that provide context for, develop appreciation of, and add meaning to contemporary art and culture