New Rep is deeply committed to equity, diversity, and
inclusion. Women, gender-nonconforming individuals, and people of color are
strongly encouraged to apply.
The award-winning New Repertory
Theatre seeks a well-organized and energetic team player to work with the Marketing
and Patron Services Team as the part-time Marketing & Box Office Associate.
The position will be responsible for the execution of day-to-day
Marketing/Communications operations, helping the Marketing and Patron Services
Team achieve their goals of acquisition and retention of single- and
multi-ticket buyers, and subscribers. The Marketing & Box Office Associate
will report to the Communications Director, and work closely with the Patron
Services Manager, Patron Services Associate, contracted Graphic Designer, and
any interns and/or volunteers.
This position requires 25 hours/week in New
Rep’s administrative offices, split between Marketing and Box Office duties as
needed. During performance weeks (approximately 21 weeks/year), the Marketing
& Box Office Associate can expect to spend approximately 15 hours on box
office/house managing shifts, and the remaining 10 on marketing efforts. During
off weeks, this position can expect to split the hours between marketing and
box office shifts as needed.
The right candidate will be an entry level or
early-career professional, who must have a passion for the arts, be proactive,
hardworking, organized, detail-oriented, and have excellent people skills.
The marketing responsibilities will include:
Playbills and Support
Collaborate with the Graphic Designer to provide all needs for each production’s
playbill (artist bios, letter from the directors, etc.). Provide support for
each production, including writing the pre-show announcements for each
production, managing the lobby signs and display, coordinating professional
photography and writing first rehearsal one-sheets for the company.
Collaborate with the Graphic Designer and Communications Director to coordinate
all paid advertising needs (collecting, trading, distributing, etc.)
& Sales Strategy
Collaborate with the Marketing and Patron Services team to strategize the
targeting, segmentation, and acquisition of patrons and ticket sales.
Solicit the PR Questionnaire from artists, and write all press releases for
productions, events, and Development needs.
Maintain, update, and improve the New Repertory Theatre’s website with goals of
organization, ease of navigation, dissemination of information, and inbound
The box office responsibilities
Cover house managing shifts when needed
Supervise volunteer ushers
Guide patrons to the restrooms and to their
Coordinate with ushers, box office staff, and
stage manager to ensure an excellent patron experience
Cover box office shifts when needed
Answer calls and all patron questions
Respond to emails sent to the box office
Book tickets through phone calls and in-person
Support the Marketing & Patron Services team
with outbound sales efforts, including reaching out to current and potential
patrons via email, phone calls, and letters.
Other duties as
The Marketing & Box Office Associate may be asked to
attend New Rep press openings, final dress rehearsals, and/or promotional
events. They/she/he will work with the Marketing and Patron Services team to
represent New Rep in a professional and welcoming demeanor, and collaborate to
achieve our sales and audience goals.
The successful candidate will have the following
A strong interest in theatre/arts administration
Familiarity with Constant Contact (or MailChimp)
Excellent writing skills
Precise attention to detail
Must be very organized and able to complete
multiple projects by deadlines
Ability to work collaboratively as part of a
A professional demeanor
Excellent customer service skills