Theatre Services Associate – Group Sales/Functions, a dual position reporting
to the Group Sales Manager and the Function Sales Manager, will support the operations
of the Group Sales and Function Sales Department and assist in the fulfillment
of their respective responsibilities.
customer service to group clients via phone, email and in-person
Respond to Sales inquiries in a timely, courteous and professional manner
Assist with processing of group
ticket sales including payment/release of unpaid accounts, seat locations,
contract and other paperwork for the client, Box Office, Front of House, and other
constituencies as needed
Assist in maintaining the group
Represent Boch Center group sales department
at networking events, conferences, and meetings as needed
provide appropriate mailing lists for show mailings
Assist in the
creation and distribution of group collateral materials.
Mail tickets with appropriate
promotional materials to group clients in a timely fashion
Work events and
performances, greeting and assisting group clients
Assist in coordination and
management of logistical aspects of both internal and external Functions,
including vendor services, catering requests, room set-up, audio, lighting and
audiovisual needs, event staffing and final billing.
Maintain accurate records of the
financial aspects of Functions including check requests, invoices, reporting
and preparing settlements.
Assist in planning, coordination
and execution of a variety of Functions that require interdepartmental
Maintain Loge Club calendar and
oversee distribution of all Loge Club materials
Assist Function Sales Manager in
Schedule and maintain the calendar
for Function Sales Special Event Managers.
visits and communicate with Function clients and vendors
Maintain up to date inventory
lists, including dry goods and liquor stock, vendor lists and logs
Assist with on-site management of
Provide occasional back-up assistance
to the Production Manager with Parking Meter Permitting with the City of
Perform all other duties
customarily performed by a Theatre Services Associate, or as directed by the
Ability to handle heavy call/customer contact
to work well within the Boch Center’s team environment
Excellent interpersonal and communication skills, written and verbal, in
order to work with customers, artist management representatives, vendors and
working independently in high energy and fast-paced environment
group sales or ticketing experience
Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of
PowerPoint, ticketing systems and other related software packages
About this Organization:
The Boch Center is one of the nation’s leading nonprofit performing arts institutions and a guardian of the historic Wang and Shubert Theatres. As New England’s largest cultural venue, the Boch Center is home to theater, classical and popular music, dance, comedy, opera, Broadway musicals, family entertainment, and more.
Located in Boston’s historic Theater District, the Boch Center also offers a diverse mix of educational and community outreach initiatives, including the City Spotlights Leadership Program and ArtWeek; collaborates with artists and local nonprofit arts organizations; preserves historic venues; and acts as a champion for Greater Boston’s arts and cultural community.