Boch Center

270 Tremont Street
Boston, MA 02116

Date Posted:
July 19, 2019

Eastern Massachusetts



Theatre Services Associate - Group Sales/Functions, Boch Center


The Theatre Services Associate – Group Sales/Functions, a dual position reporting to the Group Sales Manager and the Function Sales Manager, will support the operations of the Group Sales and Function Sales Department and assist in the fulfillment of their respective responsibilities.

Essential Job Duties: 
Provide customer service to group clients via phone, email and in-person
Respond to Sales inquiries in a timely, courteous and professional manner
Assist with processing of group ticket sales including payment/release of unpaid accounts, seat locations, contract and other paperwork for the client, Box Office, Front of House, and other constituencies as needed
Assist in maintaining the group database.
Represent Boch Center group sales department at networking events, conferences, and meetings as needed
Compile and provide appropriate mailing lists for show mailings
Assist in the creation and distribution of group collateral materials.
Follow-up on unpaid accounts
Mail tickets with appropriate promotional materials to group clients in a timely fashion
Work events and performances, greeting and assisting group clients
Assist in coordination and management of logistical aspects of both internal and external Functions, including vendor services, catering requests, room set-up, audio, lighting and audiovisual needs, event staffing and final billing.
Maintain accurate records of the financial aspects of Functions including check requests, invoices, reporting and preparing settlements.
Assist in planning, coordination and execution of a variety of Functions that require interdepartmental collaboration.
Maintain Loge Club calendar and oversee distribution of all Loge Club materials
Assist Function Sales Manager in promoting sales
Schedule and maintain the calendar for Function Sales Special Event Managers.
Conduct site visits and communicate with Function clients and vendors
Maintain up to date inventory lists, including dry goods and liquor stock, vendor lists and logs
Assist with on-site management of Functions
Provide occasional back-up assistance to the Production Manager with Parking Meter Permitting with the City of Boston.
Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.


Ability to handle heavy call/customer contact volume

Ability to work well within the Boch Center’s team environment

Excellent interpersonal and communication skills, written and verbal, in order to work with customers, artist management representatives, vendors and clients

Extraordinary organizational skills

Experience working independently in high energy and fast-paced environment

Prior group sales or ticketing experience

Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, ticketing systems and other related software packages

How To Apply:

Please forward cover letter, resume and references to:

Willow Jayne Anderson

Boch Center

270 Tremont Street

Boston, MA 02116


Fax: 617-482-0752

No Telephone Calls.
Apply by:
September 01, 2019
About this Organization:

The Boch Center is one of the nation’s leading nonprofit performing arts institutions and a guardian of the historic Wang and Shubert Theatres. As New England’s largest cultural venue, the Boch Center is home to theater, classical and popular music, dance, comedy, opera, Broadway musicals, family entertainment, and more.

Located in Boston’s historic Theater District, the Boch Center also offers a diverse mix of educational and community outreach initiatives, including the City Spotlights Leadership Program and ArtWeek; collaborates with artists and local nonprofit arts organizations; preserves historic venues; and acts as a champion for Greater Boston’s arts and cultural community.