Cabot Performing Arts Center

286 Cabot Street
Beverly, MA 01915

Date Posted:
July 25, 2019

Eastern Massachusetts



Box Office Assistant


The Box Office Assistant (BOA) is responsible for selling tickets to live events and movies, answering phones and providing high level customer service to Cabot patrons. The BOA assists the Box Office Manager in building shows, processing group sales, processing internal ticket requests and other tasks as needed. We are seeking an energetic, positive, highly detail oriented professional who is personable and skilled in guest relations, cash handling and working in a multi-task environment. Experience using Ticketmaster host system preferred.

Essential Duties and Responsibilities:

  • Sell tickets to live events and movies to Cabot patrons during box office hours and live events

  • Answer phones and questions related to events, ticket sales, membership programs and other general inquiries

  • Assist patrons with the online ticket purchase process

  • Assist with customer service issues including but not limited to guests with disabilities

  • Demonstrate working knowledge of talent and entertainment at the venue as well as venue policies and procedures

  • Maintain superior customer service and a positive attitude

  • Perform cash counts, petty cash transactions, and reporting procedures to ensure the proper recording and security of company assets

  • Assist Box Office Manager with show building, processing internal ticket requests, group sales and other tasks as assigned

  • Create and maintain Excel and Google spreadsheets

  • Maintain timely communications with other staff via email and phone

  • Attend and participate in organization-wide and other meetings as requested.

  • Improve patron and community relations through active communication and problem-solving efforts. Refer issues to office staff and management as appropriate.

  • Perform other duties as assigned.


High school diploma with some college a plus

  • Prior experience in sales and customer service

  • Excellent interpersonal skills and ability to deal with a wide range of people and issues while maintaining composure

  • Demonstrated computer skills in Microsoft Office suite, email, Google apps, etc.

  • Experience with Ticketmaster host platform preferred

  • Additional computer skills preferred (Veezi software, POS software, etc.)

  • Excellent written and verbal communication skills

  • Comfort with an environment that can be very fast-paced, or much less so

  • Interest in and experience with film and live events is a plus

  • Willingness to acquire knowledge of the organization's history, fundraising efforts, and programming

Physical Demands:

  • Required to stand for hours at a time

  • Required to climb stairs on a daily basis in a building without elevators

Regular light physical effort required (i.e. lifting boxes up to 10 lbs.)
How To Apply:

Interested applicants send resume and cover letter to

Apply by:
August 02, 2019
$ 15 - $ 17 hourly depending on experience
About this Organization:
The mission of the Cabot Performing Arts Center, a non-profit organization in the heart of downtown Beverly, is to provide stewardship of the historic Cabot Theater by enriching the cultural life of our entire community with a full and diverse calendar of quality film, live music, performing arts, and other events.