Cabot Performing Arts Center

286 Cabot Street
Beverly, MA 01915

Date Posted:
July 25, 2019

Eastern Massachusetts



Front of House Manager

Job Title: Front of House Manager
Reports to: Director of Concert & Event Operations
Supervises: Front of House Staff
Status: Non-exempt

Schedule: 30-35 hours, generally evenings and weekends

The Front of House Manager is responsible for the coordination and smooth operation of the theater front of house areas and staff before, during, and after events. The FOHM is responsible for ensuring that all front-of-house staff functions at a highly professional level, resulting in a high degree of satisfaction for the performing artists and the audience. This position encompasses concession and box office management and supervision of staff for live events, movies, and private events. We’re looking for energetic, positive professionals who don’t mind wearing multiple hats and working in a dynamic and growing performing arts organization.

Essential Duties and Responsibilities:

  • Work with Director of Concert & Event Operations, Events Manager and Box Office Manager to understand requirements of staff and venue for all events.

  • Coordinate with security and production staff on night of show to ensure smooth operations.

  • Using established protocols, ensure front of house staff and venue (inside and out) are prepared and ready for events before they start and that all closing protocols are completed after events.

  • Perform cash counts, track cash advances and prepare and distribute cash banks for all point of sale stations.

  • Complete reporting procedures to ensure the proper recording and security of company assets.

  • Manage and assign duties to front of house staff and ensure assigned duties are completed before doors open and throughout the evening as needed.

  • Ensure the safety of patrons, artists, and staff through the proper implementation and enforcement of emergency procedures.

  • Manage patron relations; trouble-shooting and resolving conflicts as needed.

  • Conduct ticket sales as needed.

  • Conduct concession and bar sales as needed.

  • Operate digital projector and sound system as needed.

  • Ensure that marquee, posters and other marketing content are updated and complete nightly before leaving the building.

  • Improve patron and community relations through active communication and problem-solving efforts. Refer issues to office staff and management as appropriate.

  • Be vigilant for and promptly report any malfunctions, safety concerns, or other building and equipment issues.

  • Take initiative to improve venue cleanliness and appearance and enhance audience experience.

  • Receive concession and supply orders and place into inventory as needed. Report issues and shortages with same.

  • Maintain timely communications with other staff including via e-mail, and phone.

  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, involving the Director of Operations as appropriate. Responsibilities include training employees; assigning and directing work; providing performance feedback; addressing complaints and resolving problems.

  • Attend and participate in organization-wide and other meetings as requested.

  • Perform other duties as assigned.

  • Associates degree or equivalent experience in staff and house management

  • Excellent interpersonal skills and ability to deal with a wide range of people and issues while maintaining composure

  • Demonstrated computer skills in Microsoft Office suite, email, Google apps, etc.

  • Advanced computer skills preferred (ticketing software, POS software, etc.)

  • Excellent written and verbal communication skills

  • Excellent money handling skills

  • Comfort/competency in speaking in front of large groups for announcements, etc.

  • Comfort with an environment that can be very fast-paced, or much less so

  • Interest in and experience with film and live music events is a plus

  • Willingness to acquire knowledge of the organization's history, fundraising efforts, and programming

  • TIPs certification or willingness to obtain certification

Physical Demands:

  • Required to stand for hours at a time

  • Required to climb stairs on a daily basis in a building without elevators

Regular light physical effort required (i.e. lifting boxes up to 30 lbs.)
How To Apply:

Interested applicants send resume and cover letter to

Apply by:
August 09, 2019
$ 15 - $ 18 hourly depending on experience
About this Organization:
The mission of the Cabot Performing Arts Center, a non-profit organization in the heart of downtown Beverly, is to provide stewardship of the historic Cabot Theater by enriching the cultural life of our entire community with a full and diverse calendar of quality film, live music, performing arts, and other events.