286 Cabot Street
Beverly, MA 01915
Date Posted: July 25, 2019
Region: Eastern Massachusetts
Schedule: 30-35 hours, generally evenings and weekends
The Front of House Manager is responsible for the coordination and smooth operation of the theater front of house areas and staff before, during, and after events. The FOHM is responsible for ensuring that all front-of-house staff functions at a highly professional level, resulting in a high degree of satisfaction for the performing artists and the audience. This position encompasses concession and box office management and supervision of staff for live events, movies, and private events. We’re looking for energetic, positive professionals who don’t mind wearing multiple hats and working in a dynamic and growing performing arts organization.
Essential Duties and Responsibilities:
Work with Director of Concert & Event Operations, Events Manager and Box Office Manager to understand requirements of staff and venue for all events.
Coordinate with security and production staff on night of show to ensure smooth operations.
Using established protocols, ensure front of house staff and venue (inside and out) are prepared and ready for events before they start and that all closing protocols are completed after events.
Perform cash counts, track cash advances and prepare and distribute cash banks for all point of sale stations.
Complete reporting procedures to ensure the proper recording and security of company assets.
Manage and assign duties to front of house staff and ensure assigned duties are completed before doors open and throughout the evening as needed.
Ensure the safety of patrons, artists, and staff through the proper implementation and enforcement of emergency procedures.
Manage patron relations; trouble-shooting and resolving conflicts as needed.
Conduct ticket sales as needed.
Conduct concession and bar sales as needed.
Operate digital projector and sound system as needed.
Ensure that marquee, posters and other marketing content are updated and complete nightly before leaving the building.
Improve patron and community relations through active communication and problem-solving efforts. Refer issues to office staff and management as appropriate.
Be vigilant for and promptly report any malfunctions, safety concerns, or other building and equipment issues.
Take initiative to improve venue cleanliness and appearance and enhance audience experience.
Receive concession and supply orders and place into inventory as needed. Report issues and shortages with same.
Maintain timely communications with other staff including via e-mail, and phone.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws, involving the Director of Operations as appropriate. Responsibilities include training employees; assigning and directing work; providing performance feedback; addressing complaints and resolving problems.
Attend and participate in organization-wide and other meetings as requested.
Perform other duties as assigned.
Associates degree or equivalent experience in staff and house management
Excellent interpersonal skills and ability to deal with a wide range of people and issues while maintaining composure
Demonstrated computer skills in Microsoft Office suite, email, Google apps, etc.
Advanced computer skills preferred (ticketing software, POS software, etc.)
Excellent written and verbal communication skills
Excellent money handling skills
Comfort/competency in speaking in front of large groups for announcements, etc.
Comfort with an environment that can be very fast-paced, or much less so
Interest in and experience with film and live music events is a plus
Willingness to acquire knowledge of the organization's history, fundraising efforts, and programming
TIPs certification or willingness to obtain certification
Required to stand for hours at a time
Required to climb stairs on a daily basis in a building without elevators
Interested applicants send resume and cover letter to Jill@thecabot.org
Homepage banner image: Detail of glassworks by Carrie Gustafson (Mass Cultural Council Crafts Fellow ’11).
¹ Americans for the Arts. (2017). “Arts & Economic Prosperity 5: The Economic Impact of Nonprofits and Cultural Organizations and Their Audiences in the State of Massachusetts.” Retrieved from www.AmericansForTheArts.org
Copyright ©2002–2019 Mass Cultural Council.