Jacob's Pillow Dance Festival

358 George Carter Road
Becket, MA 01223

Date Posted:
July 26, 2019

Western Massachusetts



Box Office Associate

Jacob’s Pillow seeks aBox Office Associate to join the Patron Services Department and work closely with/report directly to the Patron Services Manager. This position is responsible for processing ticket orders in person, online, and over the phone; organizing and distributing Will Call tickets; and providing information about performances and events to patrons. Flexible shifts are available Tuesday-Sunday through late August. Days/nights/weekends available, including potential for weekend-only shifts.15-40 hours per week.


  • Sell tickets to performances using PatronManager ticketing software

  • Assist customers in making educated Pillow performance choices

  • Make changes as needed for any patrons paying with cash

  • Organize and distribute Will Call tickets

  • Provide patrons with information about Jacob’s Pillow

  • Update and correct patron data in PatronManager as needed


  • 1 year of relevant customer service and cash handling experience

  • Excellent customer service experience, preferably in a performing arts environment

  • Accuracy in processing transactions

  • A working knowledge of computers: Microsoft Office Suite & typing skills Must possess strong critical thinking, problem solving, and organizational skills

  • Excellent written and verbal communication skills, must be detail and task oriented


  • Strong interpersonal skills

  • Comfort using technology

  • Ability to work in a flexible work environment

How To Apply:
Please email cover letter, resume, and references tovbutler@jacobspillow.org, with “Box Office Associate” in the subject line.
Apply by:
August 02, 2019
About this Organization:
Jacob's Pillow is home to America's longest-running international dance festival, a recipient of the prestigious National Medal of Arts, and a treasured 225-acre National Historic Landmark,  Each Festival brings more than 50 dance companies from across the globe, offering 350+ performances, talks, and events, and attracts talented artists to the prestigious programs of The School at Jacob's Pillow.  Throughout the year the Pillow hosts Creative Development Residencies and community engagement programs, boasts an impressive historical archive of groundbreaking work, and an online dance resource enjoyed by people all over the world.