The Trustees of Reservations

200 High St.
Boston, MA 02110

Date Posted:
August 08, 2019

Central Massachusetts



Engagement Manager, deCordova Sculpture Park and Museum - Lincoln (year-round, full-time)


Summary of Position:

The deCordova Engagement Manager is a full-time exempt (salaried) position based at deCordova Sculpture Park and Museum in Lincoln, MA. This position is responsible for the educational experiences and public programs at deCordova including public programs, Museum Guide training, Museum & Sculpture Park tours, interpretive & self-guided experiences, and events. Reporting to the Business Director and collaborating extensively with site based and statewide teammates, the Engagement Manager will deliver a vision and cohesive set of programs that increase visitation, grow program and gate revenue, increase membership sales and revenue, and improve visitor satisfaction through the development of new experiences and improved programs.

Under the leadership of the Business Director, the Engagement Manager will create and maintain the overall educational and programmatic vision for the site in collaboration with the Curatorial department with a focus on public programs and educational experiences, including the development and implementation of initiatives related to The Trustees new strategic plan, Momentum. The Engagement Manager reports to the Business Director, deCordova, and directly supervises the Family and Youth Programs Manager, Education Associate, Head of Learning Environments and Ceramics Sculpture Studio Manager.

Specifically, the Engagement Manager’s responsibilities can be categorized as follows:

Essential Functions:

1. ?Create and Implement Tours, Programs and Events

  • Develop and implement creative, interdisciplinary adult studio courses and other public programs related to temporary contemporary art exhibitions and deCordova’s Sculpture Park

  • Assess and adapt Museum and Sculpture Park tour programs to provide memorable and distinctly unique tour experiences

  • Train Museum Guides on temporary contemporary art exhibitions, rotating sculptures in deCordova’s Sculpture Park, and progressive, inquiry-based touring techniques

  • Support exhibition-inspired tours and programs in collaboration with curators

  • Create new, meaningful programs and events at deCordova that are in line with the Trustees’ strategic plan, spirit of place, and deCordova’s focus on the intersection between art and nature.

  • Increase program and event revenue and manage engagement budgets

  • Develop and implement program satisfaction surveys

  • Responsible for tracking metrics for all deCordova programs

  • Provide activities to select signature and development events on property and track as part of overall public engagement Annual Plan for the Museum

  • Work with the Artistic Director and Statewide Director of Public Programs to carry out statewide programs and themes on deCordova’s campus.

  • Supervise the Youth and Family Programs Manager and provide strategic vision for summer camp and other growth opportunities.


2. Enhance the deCordova Visitor Experience

  • Provide outstanding customer service to visitors

  • Manage all aspects of the visitor experience in relation to educational and public programs, events and activities

  • With the Engagement staff and in collaboration with the Business Director and Head of Visitor Services, implement all specialized tours, activities, self-guided experiences, and interpretive materials for visitors

  • Work with Director of Interpretation, Head of Visitor Services and Head of Learning Environments on innovative interpretive experiences, exhibits and new technology implementation

  • Train staff and volunteers to gather visitor surveys at public programs and educational programs and implement changes that will improve visitor satisfaction

3.?Grow Visitation and Program Participation

  • In collaboration with the Head of Visitor Services and membership department, develop a Membership Sales strategy in relation to the educational and public programs

  • Build upon current relationships and develop new partnerships to expand outreach and awareness of deCordova in the community

  • Identify and target new audiences by creating and implementing a comprehensive local marketing plan for engagement with the statewide marketing department and Business Director

  • Work closely with the Marketing team to increase web, print and social media promotions of deCordova’s programs as a destination for multiple audiences in MA and beyond

  • In collaboration with the Educational Associate and marketing department promote group tours to increase visitation


  • Support Development Team with site specific fundraising efforts and contents for grant applications

  • Represent the Trustees in the regional museum community and with regional tourism entities

  • Work with Business Director to complete and execute engagement components of the Property Business Plan

  • Prepare and manage Engagement departmental budget

  • Submit statewide and regional reports and deliverables on time and as requested

  • Act as liaison to deCordova Engagement Committee


The ideal candidate will have energy, enthusiasm, and dedication to provide every visitor a remarkable experience at deCordova and The Trustees.

  • 5+ years of progressively responsible experience in cultural resource interpretation, visitor engagement, and/or education, with two years minimum as a manager or supervisor of staff

  • BA/BS degree required, Masters degree in Museum Studies, Museum Education, Art, Art Education, and/or Art History strongly preferred. Experience in interpretive art-focused programming design with an entrepreneurial spirit. Familiarity with progressive, informal learning techniques and education

  • Background in mentoring, evaluating, and providing feedback to staff

  • Demonstrated experience in program leadership, collaboration with internal and external partners, strategic planning, oral communication, presentations, persuasive writing, and training staff

  • Strong analytic and organizational skills and the ability to engage diverse constituents

Other Requirements

  • A valid driver’s license, as well as a satisfactory driving record

  • A satisfactory criminal background check (CORI)

  • Working evenings weekends and holidays required

  • Microsoft proficiency as well as some Adobe Suite design experience

  • The ability to lift 40 lbs independently and spend periods of time standing during events

Benefits & Salary

The Trustees offers a competitive salary and benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, vacation, sick and personal time, as well as the option to participate in our 401(k) plan. We also offer the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive history of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

AboutThe Trustees of Reservations:

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 26,000+ acres on 118 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

How To Apply:
Please apply via The Trustees' website linked here
Apply by:
October 03, 2019
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone.  Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.