Johnson String Instrument

1029 Chestnut Street
Newton Upper Falls, MA 02464

Date Posted:
August 25, 2019

Eastern Massachusetts



Part-Time Office Associate


Johnson String Instrument is looking for a friendly part-time office associate with excellent people skills to join our customer service team. Are you a string player? Does the opportunity to spread the joy of music excite you? Apply to join our team!

Key Responsibilities:

The office associate is responsible for providing the highest level of customer service to ensure the customer has the best experience possible. As the first point of contact, the office associate will answer customer inquiries and follow-up on action items with other departments to see tasks through to completion.

In addition, the office associate is responsible to perform a variety of administrative duties including, but not limited to:

• Registration for rental instruments, including phone interaction with students, teachers and parents of rental participants.

• Take product orders, including strings, sheet music, cases, and accessories.

• Answer telephone calls, web chats, and emails- screening and routing to appropriate staff as necessary.

• Various clerical duties such as filing, mailing, organizing, and processing returned items.

• Participate in regularly scheduled staff meetings and ongoing training regarding products and policies.

• Assist with special projects and perform other related duties as directed or required


• Effective verbal and written communication

• Able to multitask on time-sensitive projects

• Attention to detail, especially through documentation

• Thrive in a fast-paced, flexible work environment

• Stringed instrument and/or classical music background strongly preferred

• Sense of humor strongly encouraged

• Basic computer skills required

• Some Saturdays are required
How To Apply:
Please email a cover letter and résumé to No phone calls please.
Apply by:
September 06, 2019
About this Organization:
Johnson String Instrument was established in 1976 by Roger and Carol Johnson. JSI has been serving the Greater Boston string-playing community ever since. Together with JSI’s Guitar Shop, Bass Shop, and our bowed instrument sales division at Carriage House Violins, we form New England’s largest string instrument company, here to offer our customers – beginners through concert artists- the very best in bowed and fretted instruments sales and service. We are one of the first and most prominent internet resources for string players.