New England Aquarium

Central Wharf
Boston, MA 02110

Date Posted:
November 15, 2019

Eastern Massachusetts

Information Systems/Technology


System and Applications Administrator, IT


The New England Aquarium System and Applications Administrator will be responsible for administering systems and applications used by the New England Aquarium. Primary functions include administration, training, and supporting staff using Smartsheet, Office 365 including SharePoint and Teams on NEAQ systems and applications. This position will report to the Director of Information Technology and collaborate with the IT Manager and the IT Department to ensure operational security, maintenance, governance and efficient use of IT resources.

Monday - Friday, 9:00 am - 5:00 pm approximately 35 hours weekly


  • Ensure the operational health of the Microsoft Office 365 online environment including security, availability, performance, interoperability, governance and disaster recovery.
  • Administration, support and configuration of Active Directory and Microsoft Office 365 for staff.
  • Maintenance/sustainment of new and existing Office 365 resources including user accounts, Teams sites, SharePoint sites and sub-sites, lists, libraries, and content (including pages, workflows, and items).
  • Administer and support an enterprise-level Microsoft online infrastructure including spam filters, policies.
  • Troubleshoot application and security issues when alerted by monitoring software.
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, SharePoint, Teams, Outlook etc.)
  • Support staff to use data analytics tools such as PowerBI.
  • Further adoption of by creating, training and supporting staff use of Smartsheets,
  • As needed work with the IT Department and external vendors in supporting and securing IT infrastructure, including on premise and cloud applications.
  • Assist in supporting Help Desk team as Tier 2 support.
  • Manage IT projects and be part of project teams furthering IT initiatives.
  • Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
  • Create documentation including training materials for stakeholders as well as internal IT procedures.


Minimum Training and Experience

Requires BA/BS degree or equivalent experience in Computer Science, Information Technology or a related field, five years working in information technology with two years of systems administrations experience.

Knowledge, Skills & Abilities

  • Experience administering O365, Exchange, Active Directory and SharePoint environments
  • Help desk experience and ability to provide technical and end-user support
  • Experience helping organization(s) with implementation of Office 365
  • Experience training staff to use IT resources and creating relevant documentation/materials
  • Project management experience
  • Smartsheet experience a plus
  • General knowledge of servers, networking, systems and applications used by non-profit organizations
  • Experience with CRM platform(s) a plus
  • Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness.
  • Strong customer service and problem solving skills
  • Occasional evening or weekend work, as well as on-call availability to address major incident support activities.
    *CORI background check required*

For more information and to apply online please visit:

New England Aquarium is committed to diversity in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC.

How To Apply:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Apply by:
November 22, 2019
About this Organization:
Founded in 1969, the New England Aquarium is a global leader in ocean exploration and marine conservation. The Aquarium is redefining what it means to be an aquarium: combining education, entertainment and action to address the most challenging problems facing the ocean. Through a wide variety of educational programs and conservation initiatives, we make a lasting impact globally.