Associate Director of Development Operations - Boston (year-round, full-time)
Reporting to the Managing Director of Campaign Strategy and Development Operations, the Associate Director provides leadership and consistency throughout development operations. The Associate Director both designs and maintains the operational pillars of our work: information systems, records management, and prospect analytics. The Associate Director collaborates with department staff and Marketing and Finance teammates to oversee the use of the Raiser’s Edge database system including gift and pledge processing, reporting, data input and retrieval, web page development and maintenance, as well as prospect management and tracking systems.
All development operations staff are asked and expected to regularly adjust to meet the changing needs of teammates. Therefore, we are looking for an agile and collaborative professional with a track record of delivering insightful data analytics, prospect research and reporting through excellent operations leadership and data management. This is a tremendous opportunity for a detail-oriented and hardworking development operations specialist with at least four years of prior experience in operations and Raiser’s Edge database management. Competitive candidates must possess expert level knowledge of Raiser’s Edge or a similar fundraising database.
In This Role You Will
Manage between one and three staff members (depending on the time of year)
Reliably produce excellent customer service for donors, staff, volunteers, and other key stakeholders
Provide consistent and timely operations support to the Annual Giving, Major Giving, Governance, and Events teams, and be a key manager for the execution of all Raiser’s Edge database needs
Inform and lead aspects of the project team responsible for upcoming database conversions which may include Raiser’s Edge, Luminate Online, Siriusware, and CMS. Knowledge of all systems not required, but prior experience with database conversions, conversion mapping, system design, and system configuration is required
Work collaboratively on a cross-organizational team with Finance and Marketing Departments to ensure there is consistent adherence to Raiser’s Edge best practices throughout the organization
Develops SOPs for processes and procedures for the Development Department
Design and Drive Cutting Edge Reporting
Oversee the production and distribution of gift reports (both summaries and detailed reports) for the development department, Executive Team, and field offices
Provide expert level Raiser’s Edge reporting support; design and generate custom reports for specific campaign and prospecting needs
Oversee and execute the development team’s recurring reporting and provide assistance for Major Gift Officers when needed
Ensure Database Accuracy and Excellence
Interview, train, and direct Operations support staff. Train staff extensively on internal gift accounting practices, policies, and procedures, and possess a thorough understanding of the Raiser’s Edge database and external guidelines (GASB, IRS, etc.) that govern the recording, receipting, and reporting of gifts
Formulate and implement policies and procedures for the successful recording, maintenance, receipting, documenting and collection of gifts and grants to the Trustees
Streamline Work and Create Greater Efficiency
Spearhead and execute data cleaning initiatives for the Raiser’s Edge system
Perform strategic and tactical planning for the department; evaluate and leverage opportunities to extend services by applying best practices and technological solutions to gift handling protocols
Assign and delegate responsibility for work deadlines, disseminate operational policies to staff, and set deadlines to ensure reporting is both accurate and timely
Participate in cross-departmental Raiser’s Edge “super user” team meetings to ensure all departments are meeting system and organizational goals
4+ years operations experience in a fast-paced fundraising setting, medium-to-large sized shop
Expertise in Raiser’s Edge (4+ years); demonstrated abilities in all facets (gift entry, query, reports); Blackbaud certification desirable. Knowledge of converting Raiser’s Edge systems to other platforms desirable
Deep knowledge of one or more of the following: Luminate, ImportOMatic, Crystal Reports, Financial Edge
Expert knowledge of gift acceptance policies, IRS regulations, and best practices
Demonstrated organizational skills and capacity to deal with multiple tasks in a fast-paced environment
Strong attention to detail and ability to work confidentially with staff, volunteers, and donors
Demonstrated management and leadership expertise and a track record of effectively leading an outcomes-based operation and staff. Exceptional candidates will possess an impressive track record of growing enterprise revenue
Ability to collaborate and build cross-functional team alignment
Strong critical thinking skills; ability to assess needs, set priorities, make complex decisions and drive results
Excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
Personal qualities of integrity, credibility, and dedication to the mission of The Trustees
The ability to thrive in a fast-paced and entrepreneurial environment is essential
Compensation and Benefits
In addition to competitive pay, The Trustees offers the opportunity to be part of a dedicated team across New England who believe in celebrating and protecting our special places, for everyone, forever.
In support of our staff and their families, we provide comprehensive top-notch benefits and an array of special perks. Full-time, year-round staff can enjoy:
Medical, dental, and vision insurance with employer premium contributions ranging from 75%-85%
Traditional and Roth 401(k) plan with 5% employer match after one year of employment
Employer-paid life and disability plans
Paid vacation, sick and personal time; thirteen paid holidays; eight early release Fridays
Day of Service to travel to another site to work in a division and location other than your own in a fun group project such as reinforcing beach shorebird fences, planting seedlings or bulbs, organizing archival documents, or making phone calls to thank donors
Day of Wonder to explore the wonders of any of our Trustees properties
Complimentary Member-level access and discounts and 50% discount for Trustees summer camps
Reciprocity program offering free and discounted admissions and memberships to more than 50 Massachusetts museums and cultural institutions
And much more!
About The Trustees
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.
The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years.
In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.
The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family.
We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.
How To Apply:
Please apply online via The Trustees' website linked here
February 07, 2020
About this Organization:
The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. We preserve and protect places of natural, scenic and historic beauty and hold these “reservations” in “trust” for public use and enjoyment. Our passion is to improve the quality of life in the Commonwealth, using our properties and their many programs as a powerful and compelling platform to engage more residents and visitors in our mission-driven work. We believe in protecting the irreplaceable forever, for everyone. Today, we care for 117 special reservations -- from beaches to farms, gardens and historic sites – within minutes of every resident. Funded and supported entirely by our nearly 2 million visitors and supporters, and more than 60,000 member households, we invite you to find your place.