The Trustees

200 High St.
Boston, MA 02110


Date Posted:
December 13, 2019

Eastern Massachusetts



Associate Director of Development Operations - Boston (year-round, full-time)


The Opportunity

Reporting to the Managing Director of Campaign Strategy and Development Operations, the Associate Director provides leadership and consistency throughout development operations. The Associate Director both designs and maintains the operational pillars of our work: information systems, records management, and prospect analytics. The Associate Director collaborates with department staff and Marketing and Finance teammates to oversee the use of the Raiser’s Edge database system including gift and pledge processing, reporting, data input and retrieval, web page development and maintenance, as well as prospect management and tracking systems.

All development operations staff are asked and expected to regularly adjust to meet the changing needs of teammates. Therefore, we are looking for an agile and collaborative professional with a track record of delivering insightful data analytics, prospect research and reporting through excellent operations leadership and data management. This is a tremendous opportunity for a detail-oriented and hardworking development operations specialist with at least four years of prior experience in operations and Raiser’s Edge database management. Competitive candidates must possess expert level knowledge of Raiser’s Edge or a similar fundraising database.

In This Role You Will


  • Manage between one and three staff members (depending on the time of year)

  • Reliably produce excellent customer service for donors, staff, volunteers, and other key stakeholders

  • Provide consistent and timely operations support to the Annual Giving, Major Giving, Governance, and Events teams, and be a key manager for the execution of all Raiser’s Edge database needs

  • Inform and lead aspects of the project team responsible for upcoming database conversions which may include Raiser’s Edge, Luminate Online, Siriusware, and CMS. Knowledge of all systems not required, but prior experience with database conversions, conversion mapping, system design, and system configuration is required

  • Work collaboratively on a cross-organizational team with Finance and Marketing Departments to ensure there is consistent adherence to Raiser’s Edge best practices throughout the organization

  • Develops SOPs for processes and procedures for the Development Department

Design and Drive Cutting Edge Reporting

  • Oversee the production and distribution of gift reports (both summaries and detailed reports) for the development department, Executive Team, and field offices

  • Provide expert level Raiser’s Edge reporting support; design and generate custom reports for specific campaign and prospecting needs

  • Oversee and execute the development team’s recurring reporting and provide assistance for Major Gift Officers when needed

Ensure Database Accuracy and Excellence

  • Interview, train, and direct Operations support staff. Train staff extensively on internal gift accounting practices, policies, and procedures, and possess a thorough understanding of the Raiser’s Edge database and external guidelines (GASB, IRS, etc.) that govern the recording, receipting, and reporting of gifts

  • Formulate and implement policies and procedures for the successful recording, maintenance, receipting, documenting and collection of gifts and grants to the Trustees

Streamline Work and Create Greater Efficiency

  • Spearhead and execute data cleaning initiatives for the Raiser’s Edge system

  • Perform strategic and tactical planning for the department; evaluate and leverage opportunities to extend services by applying best practices and technological solutions to gift handling protocols

  • Assign and delegate responsibility for work deadlines, disseminate operational policies to staff, and set deadlines to ensure reporting is both accurate and timely

  • Participate in cross-departmental Raiser’s Edge “super user” team meetings to ensure all departments are meeting system and organizational goals

  • 4+ years operations experience in a fast-paced fundraising setting, medium-to-large sized shop

  • Expertise in Raiser’s Edge (4+ years); demonstrated abilities in all facets (gift entry, query, reports); Blackbaud certification desirable. Knowledge of converting Raiser’s Edge systems to other platforms desirable

  • Deep knowledge of one or more of the following: Luminate, ImportOMatic, Crystal Reports, Financial Edge

  • Expert knowledge of gift acceptance policies, IRS regulations, and best practices

  • Demonstrated organizational skills and capacity to deal with multiple tasks in a fast-paced environment

  • Strong attention to detail and ability to work confidentially with staff, volunteers, and donors

  • Demonstrated management and leadership expertise and a track record of effectively leading an outcomes-based operation and staff. Exceptional candidates will possess an impressive track record of growing enterprise revenue

  • Ability to collaborate and build cross-functional team alignment

  • Strong critical thinking skills; ability to assess needs, set priorities, make complex decisions and drive results

  • Excellent relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders

  • Personal qualities of integrity, credibility, and dedication to the mission of The Trustees

  • The ability to thrive in a fast-paced and entrepreneurial environment is essential

Compensation and Benefits

In addition to competitive pay, The Trustees offers the opportunity to be part of a dedicated team across New England who believe in celebrating and protecting our special places, for everyone, forever.

In support of our staff and their families, we provide comprehensive top-notch benefits and an array of special perks. Full-time, year-round staff can enjoy:

  • Medical, dental, and vision insurance with employer premium contributions ranging from 75%-85%

  • Traditional and Roth 401(k) plan with 5% employer match after one year of employment

  • Employer-paid life and disability plans

  • Paid vacation, sick and personal time; thirteen paid holidays; eight early release Fridays

  • Day of Service to travel to another site to work in a division and location other than your own in a fun group project such as reinforcing beach shorebird fences, planting seedlings or bulbs, organizing archival documents, or making phone calls to thank donors

  • Day of Wonder to explore the wonders of any of our Trustees properties

  • Complimentary Member-level access and discounts and 50% discount for Trustees summer camps

  • Reciprocity program offering free and discounted admissions and memberships to more than 50 Massachusetts museums and cultural institutions

  • And much more!

About The Trustees

The Trustees of Reservations is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households.

The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years.

In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family.

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

How To Apply:
Please apply online via The Trustees' website linked here
Apply by:
February 07, 2020
About this Organization:

About The Trustees:

The Trustees places are open to all, and we thrive by involving as many people as possible in what we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. Every season brings an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

The Trustees offers competitive compensation, as well as the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors and the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, sex, gender, sexual orientation, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Our commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity