Description:
SUMMARY OF RESPONSIBILITIES: The Development Communications and Operations Manager is responsible for the management of the Membership and Tier 3 Annual Fund (donors < $1,000) programs. Through annual planning, organization, and follow up, this position helps to cultivate, maintain, and grow support from current and prospective members and donors, contributing to meeting the department’s annual fundraising goals. The Development Communications and Operations Manager will be responsible for the design of all marketing materials for the Development Department.

SPECIFIC RESPONSIBILITIES:
1. Provides strategy for maximizing the Membership and Tier 3 Annual Fund giving program (donors < $1,000), meets or exceeds yearly financial goals, creates a compelling communications plan, implements member/donor events, conducts member/donor research, acquires new members/donors, ensures timely solicitations and oversees accurate data entry.
2. Create all design work for Development Department marketing materials in collaboration with the Associate Director of Development including online, print, and signage.
3. Work closely with the Associate Director of Development in executing Heritage’s opening event, Development fundraising events, and cultivation and stewardship events, including assisting with the management of the annual major fundraising gala, to reach fundraising goals.
4. Write clearly and concisely, using multiple platforms to reach diverse audiences regarding membership or annual fund giving.
5. In coordination with appropriate Development and Marketing staff, develop content for newsletters, social media, appeals, event-related material, and membership materials.
6. Maintain accurate records in Altru and achieve monthly targets on donor and member solicitation.
7. Serve as a powerful representative of Heritage at fundraising, cultivation, and membership events.
8. Manage and ensure quick turnaround of all gift acknowledgements and membership fulfillment.
9. Work directly with the Visitor Service staff on high volume visitation days. Assist Visitor Services staff with membership sales, proper selling techniques, and provide membership support.
10. Work with departmental volunteers to ensure timely processing of memberships, solicitation letters, fulfillment, thank you letters, membership cards, receipts, and gift acknowledgements.
11. Responds to donor and member inquires in a timely manner.
12. Other related duties as assigned.

Qualifications:

• Bachelor’s degree required
• 2-3 years’ experience in a non-profit organization working with membership and/or donor relations.
• Well organized and able to handle a variety of tasks and shifting priorities.
• Experience with coordinating volunteers.
• Excellent written and verbal communication skills required. Should possess strong customer service skills.
• Proficiency working with Altru or a similar a relational database system. 
• Must have proficiency working with Adobe Creative Cloud, including InDesign, Photoshop, and Illustrator.
• Comprehensive knowledge of Microsoft Office.
• Experience using Constant Contact is a plus.
• Must occasionally work evenings and weekends as needed.

How To Apply:
To apply, please submit a resume and cover letter to Greg Wobst at gwobst@heritagemuseums.org no later than January 15th.No phone calls please.

Apply by:
January 15, 2020

About this Organization:
ABOUT THE ORGANIZATION:
Heritage Museums & Gardens is the largest public garden in Southern New England. It is located on 100 acres of magnificent grounds and trails on the banks of Shawme Pond in Historic Sandwich.

The gardens feature internationally important collections of rhododendrons, including those created by Charles Dexter, who did his ground-breaking plant hybridizing work here. Their typical bloom time is from Memorial Day Weekend to mid-June. Other horticultural areas of interest include the country’s most comprehensive collection of hydrangeas, a collection of over 1,000 varieties of daylilies, hostas, herb, hosta, and heather gardens, and more than a thousand varieties of trees, shrubs and flowers along beautiful and easily walked paths.

Hidden Hollow, a family-friendly outdoor discovery area, is a place for exploration of the outdoors and our place in it. Heritage offers three gallery buildings housing permanent exhibits of world-class automobiles, a working vintage carousel, American folk art, and featured special exhibitions.

Mission

Heritage Museums & Gardens celebrates American culture and inspires people of all ages to explore, discover and learn together. We do this through excellence in horticulture, garden design, outdoor discovery and the exhibition of great collections.