The Umbrella Arts Center

40 Stow Street
Concord, MA 01742

Date Posted:
January 13, 2020

Eastern Massachusetts



Sales and Audience Development Assistant


The Umbrella Stage Company, a program of The Umbrella Arts Center in Concord, MA is seeking a part time Sales and Audience Development Assistant to support day-to-day operations through the successful execution of group sales, subscriptions sales, and single ticket buyer retention plans. This individual will also support marketing and audience development efforts through direct outreach, patron management, local visibility and other initiatives as reasonably assigned.

Specific responsibilities include:

· In coordination with the Producing Artistic Director and the Director of Marketing, research and develop group sales and subscription packages and programs.

· Research and identify potential group sales targets and spearhead outreach through direct sales calls, emails and in person meetings and theater tours.

· Support subscription sales through direct sales calls, direct mailings, and fielding inbound box office calls and inquiries.

· Based on programming, develop lead sheets and affinity group databases to identify potential opportunities for audience and community engagement and group sales tie-ins

· Monitor and evaluate group ticket sales and revenues. Provide regular reports.

· Maintain sales and patron databases to support and facilitate sales monitoring and management

· Using patron and ticket sales databases, identify and solicit targets for single ticket buyer and subscriber retention.

· Participate in regular team meetings as needed.

This is a part time, 20 hour per week position working during normal office hours. Exact schedule to be determined in coordination with the Producing Artistic Director.


You are:

- Passionate about performing arts

- A creative thinker who likes solving problems and setting/achieving goals.

- Organized, punctual and reliable

You have:

- Experience with customer service and sales.

- Comfort with box office technology and/or ability to easily learn new programs

- Excellent interpersonal and communication skills and a sense of humor

- Familiarity with the Greater Boston performing arts landscape

You enjoy:

- Telephone outreach, email communication, and relationship building

- Spreadsheets, calendars, and databases.

- Taking ownership and initiative to make an impact and leave your mark

How To Apply:

To apply, please send anything you think might demonstrate your interest in this position and your ability to succeed in this role as part of a passionate, dedicated team. Materials and inquiries may be sent by email to no later than January 31st, 2020.

Apply by:
January 31, 2020
About this Organization:
The Umbrella Arts Center, is located at 40 Stow Street in downtown Concord. Our mission is to enrich lives and build a vibrant community through the arts. We inspire creativity, learning, and personal growth through education, performing and visual arts, cultural events, and community collaborations. Each year we engage, excite, and educate people of all ages – from toddlers to seniors – in the arts. Our performing arts and events draw thousands to our 344 Main stage theater and 100-seat black box theater. We present approximately 8 exhibitions per year including curated, juried, and non-juried exhibitions and works by local, regional, and national artists. Our popular Musketaquid arts and environment program links discovery of art with passion for nature. And, our community of 50 artists adds tremendous vitality and inspiration. For more information, please visit